usability

Highlights from An Event Apart Seattle

One of the things I love about being a web designer is that there is always more to learn, be it from other web specialists or your clients. Last week at An Event Apart Seattle Tzaddi and I had the chance to learn from some true experts. The speakers were not only masters in their fields, but engaging and generous with their knowledge.

Here are some highlights:

  • Watching Eric Meyer write CSS (you know you’re a geek when…)
  • Jeffrey Zeldman’s talk on “Writing the User Interface” confirmed my experience: the words in a web design matter much more than you might think and can really make a difference in how visitors use your site. So long as it invites clicking, it matters more what a button says than what it looks like.
  • Peaking into other designer’s processes, from beautiful sketchbooks to user research.
  • I enjoyed Jeff Veen’s succinct message which shows the benefits of doing your design research up front vs. the cost of changing your mind partway through the build. He also discussed why web design is so much more complex now than it was in the early days of the web, when everyone using the web were of the same type (geeks).
  • Shawn Henry shared insights for ensuring your site is accessible to varying abilities; from folks who read the web with braille or speech readers to limited vision users — who magnify screens to an amazing degree, but want the same site that was designed for regularly sighted users. Bottom line: there is no substitute for engaging disabled users in the design process if you want to build truly accessible sites. Her book on accessibility is free online.
  • Andy Budd shared how a delightful user experience is worth more than the sum of it’s parts in the loyalty that can create.

No more bells and whistles please. Just get to the point!

Even though there have been countless articles written about bad websites, the trend seems to continue. After all that’s been said about usability and web effectiveness nothing has changed.

A colleague of mine working for a biopharma company needed to find a contractor capable of handling their clinical trials. These types of studies cost hundreds of thousands of dollars and thus can’t just simply be handed out to companies without doing appropriate research. Of course the most logical starting point is a search on the Net.
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Is your website self-focused or customer-focused?

More often than not, when doing research on a company, most people will start by going to their website. Just like in relationships or interviews that first meeting is crucial on creating a good first impression.
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Keep your Users Happy with Clear Navigation

The first step in designing your website is planning its “information architecture”, of which navigation is an important component. Planning your navigation will not only determine what content needs to be written, but the naming convention that you choose will make of break your website.
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